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Frequently Asked Questions
How long do the meals last?
Fresh meals will last for up to 7-10 days in the fridge from the day of delivery, or up to 12 weeks in the freezer if you freeze the meals upon delivery.
When do you deliver?
To find the home delivery options for your area, please enter your postcode in our Delivery Finder - https://www.mymusclechef.com/delivery?showMap=true&isForm=true. For Metro areas; Order before Tuesday midnight cut off and choose between Saturday, Sunday, Monday or Tuesday delivery. Order before Saturday midnight cut off and choose between Wednesday, Thursday or Friday delivery.
Are your meals Halal?
All proteins used by My Muscle Chef are Halal. However please note, some meals may contain alcohol - please contact us via firstname.lastname@example.org or call us on 1300 364 993 and speak to our team for further details.
How do I warm up my meals if I don’t have a microwave?
All your meals are tested and tweaked based on how they taste and hold up when heated in the microwave, so this is our recommended heating method. As an alternative, you can transfer your meal from the plastic tray into an oven safe dish and heat in the oven, or heat on the stove in a non-stick frying pan. Please note - our meal containers are microwave safe, but should not be placed in the oven or on the stove.
Can I cancel my order?
We use fresh ingredients weekly and cook our meals to order every week. Due to this reason to cancel your order you must notify us within 24 hours of placing the order. Unfortunately, any cancellation requests made after this time cannot be honoured as your meals will already be prepared. Therefore, you will be charged the full amount of the order. Please call us on 1300 364 993 or email email@example.com if you have any issues.
Can I have my boxes collected?
The boxes My Muscle Chef meals are delivered in are recyclable, so we no longer offer a box collection service. Please dispose of the packaging responsibly. For more information on how to recycle, please visit our Sustainability page below:- https://www.mymusclechef.com/sustainability
Can I change the meals in the plans?
Meals in our Fixed Sets cannot be substituted or changed. You are able to swap out the meals in our Weight Loss, Muscle Gain and Performance plans from a range of selected alternatives. If you have specific requirements, we recommend creating your own plan from our Menu Builder page via https://www.mymusclechef.com/menu Please contact us on 1300 364 993 or email firstname.lastname@example.org if you have allergies or dietary restrictions, and our team can advise you on options available.
How do I cancel my subscription?
This can be done online through your Subscription page:- https://www.mymusclechef.com/account-subscription-edit
How do I heat up my meals?
*If fresh, heat in the microwave for 1 to 2.5 minutes. Caution: Contents may be hot after heating. Allow to stand for one minute after heating. Stir through and reheat for longer if required. Best to heat the meal for a shorter time and reheat rather than overcook. *If frozen, heat in the microwave for 3 to 6 minutes. Caution: Contents may be hot after heating. Allow to stand for one minute after heating. Stir through and reheat for longer if required, stirring every minute or so to en
How much is delivery?
Please use our Delivery Finder (https://www.mymusclechef.com/delivery?showMap=true&isForm=true) to find the home delivery fees for your area. Please note, additional boxes will incur a $5 surcharge. Alternatively if you opt to create a subscription with us, you will receive free shipping on all subscription orders!
What happens if I live in a secured apartment?
If you live in a secured apartment complex, please ensure you are home to receive your delivery. If no one is available to collect your delivery please arrange a suitable time with our staff prior to the delivery date. The driver may not call or buzz upon arrival even if requested as you are sent an SMS at the time of delivery. If the driver is unable to access the apartment, they will have to leave your order at the entrance to the building. Please contact
What's the deal with vacuum sealing?
Vacuum sealing removes all oxygen from your meals, without introducing anything else into the container. This means no unknown additives are needed, there are no weird tastes from preservatives, and your meals will taste just as good if you eat them the day they’re delivered or if you eat them 7-10 days later!
Are your meals Dairy/Gluten/Nut/Crustacean Free?
As we prep all our meals in bulk within a commercial kitchen, unfortunately we cannot guarantee meals are free from any particular allergen. Our Nutritional Values and Ingredients can be viewed for all meals on our Menu (https://www.mymusclechef.com/menu). We strongly suggest taking the time to read our Disclaimer (https://www.mymusclechef.com/disclaimer) prior to purchasing our products.
Do I get anything for referring my friends?
Absolutely! Create an account or log in to your existing account (https://www.mymusclechef.com/signin) and grab your unique referral code to share with your mates. Make sure they use your referral code when they place an order - they’ll receive $20 off their first order and you’ll receive $20 credit on your account to use on any future order!
How will my meals be delivered?
Your meals will be delivered fresh on your selected delivery date, in a recyclable cardboard box with ice packs and insulated with a thermal liner to keep your meals cool until you’re ready to stash them in your fridge or freezer.
What time is delivery?
To view your next available delivery days and timeslots for your postcode, head to our Delivery page below:- https://www.mymusclechef.com/delivery?showMap=true&isForm=true
Are there any contracts?
We have different options available but with all of our subscriptions, they have no lock in contracts and you can cancel at any time. Please see below; Weekly Subscription: This acts as an automated Direct Debit service. You will receive 1 delivery every week on your allocated day depending on your location. Fortnightly Subscription: This acts as an automated Direct Debit service. You will receive 1 delivery every second week on your allocated day depending on your location. Monthly Sub
Do I have to be home for delivery?
No - our driver will leave the delivery at the front door if you are not home. If you have any special delivery instructions please add them to the Additional Info section when placing your order. The food is delivered in a sealed insulated box packed with gel ice packs, which keep your meals cool and able to be left in a shaded area for up to 8 hours depending on weather conditions.
What day does payment get debited?
Everyone will be charged early in the morning of their applicable cut off (Tuesday or Saturday morning). E.G. If you create your subscription on a Thursday, your charge day will be on Saturday mornings. E.G. If you create your subscription on a Monday, your charge day will be Tuesday mornings.
Do you have Gift Vouchers?
Yes, of course! You can purchase MYMC e-gift cards from the page below:- https://www.mymusclechef.com/gift-card
How do I edit my meal selection on a subscription?
Did you know you can enjoy a different selection of meals with each MYMC delivery? If you have a subscription and would like to edit your meal selection for your next delivery, follow the steps below! : The meals within Fixed Sets cannot be edited or changed as they are predetermined packs. Add Items - Easily switch from plan to plan (Meal Plan, Menu Builder or Fixed Set) without having to cancel your subscription. Just use the Add Item button to add th
What prices are your meals?
We have Fixed Set packs starting from $99.95. If you are building your own meal plan, the more meals you order at one time will result in a lower price per meal. Our meal plan prices are excluding delivery.
What do I do with the packaging?
To learn more about recycling your packaging please visit:- https://www.mymusclechef.com/sustainability/sustainability.html
How do I cancel my order?
Please contact us on 1300 364 993 and speak to our staff for further details or email us at email@example.com after business hours.
How do I pay for my order?
We accept all major Credit Cards alternatively we take payments via PayPal or ZipPay. To update your payment details, you can do this online from the below page after logging in:- https://www.mymusclechef.com/myinfo Alternatively, please call our Customer Support team on 1300 364 993. We are available Monday - Friday between 9am and 6pm and between 9am and 5:00pm on weekends.
Where do you deliver?
My Muscle Chef has home delivery service areas across New South Wales, Victoria, Queensland, South Australia, Western Australia, and ACT. To find the home delivery options for your area, please enter your postcode in our Delivery Finder - https://www.mymusclechef.com/delivery?showMap=true&isForm=true
I have a promo code, why isn’t it working?
Please note that we have two types of codes that can be used upon checkout; promo codes and gift card codes. If the code provided to you does not work in either field, please call us on 1300 364 993 or email firstname.lastname@example.org to speak to our staff. Please note, discounts or promotional codes are non-transferable and cannot be transferred or refunded for cash. Furthermore, My Muscle Chef Pty Ltd reserves the right to cancel any promotion or discount without prior notice. Only a single disco
Are the containers BPA-free?
Your meal containers and the plastic used for the vacuum seal are BPA-free and microwave safe - no need to worry about nasty chemicals getting into your food!
I ordered after the cutoff, can I get my delivery sooner?
There may be a possibility for our team to fast track your delivery depending on your location. Please call us on 1300 364 993 or email email@example.com and speak to our staff for further assistance.
Can I choose my meals?
You can create an order with the meals you love direct from our Menu (https://www.mymusclechef.com/menu) - simply click to add a meal to your meal plan and when you're happy with your meal plan, just click add to cart and checkout!
I have a credit, where do I use it?
If you have an ongoing subscription with us, our team will be able to have this applied to your subscription to automatically apply a discount towards your next scheduled payment. Please contact our team by emailing firstname.lastname@example.org or call us on 1300 364 993. For one-off orders: To use the credit, please head to your Account page below:- https://www.mymusclechef.com/account Once there, please click "Redeem Credits" which is located on the
I have credit on my account, can I cash it out?
Account Credits can only be redeemed when placing an order and cannot be cashed out for a dollar value. Alternatively, we can transfer credits to a new or existing membership account of My Muscle Chef.
How many meals fit in one box?
The maximum amount of meals that can fit within one delivery box is 30 meals.
Can I customise my referral code?
Yes - within reason. Please contact our Support team at email@example.com with the email address associated with your account, and what you would like your referral code to be changed to. As long as the requested code is available and is not offensive (keep it wholesome!) we’re happy to update this for you.
Will all my meals be delivered at once?
Yes correct! Your full order will be delivered on your selected delivery day.
Do I receive a bulk discount when I purchase more meals?
When you shop at mymusclechef.com using the Menu Builder, the more meals you purchase - the greater the discount! Please contact our Customer Support team via email (team@mymusclec
FREE SHIPPING FAQ's
To become a subscriber, simply select a weekly, fortnightly or monthly delivery frequency at checkout, and you’ll automatically get free shipping on EVERY order! If you’re already on a subscription prior to January 28th, you’ll automatically receive this offer!* *If your subscription total is less tha
Is there a minimum order value?
Our minimum order value is $99. Please contact our team on 1300 364 993 or email firstname.lastname@example.org for any further questions.