Question 1

How long do the meals last?

Accepted Answer

Fresh meals will last for up to 7-10 days in the fridge from the day of delivery, or up to 12 weeks in the freezer if frozen upon delivery.

Question 2

When do you deliver?

Accepted Answer

To find the home delivery options for your area, please enter your postcode in our Delivery Finder (https://www.mymusclechef.com/delivery).

For Metro areas;

Order before Saturday midnight cut off and choose between Wednesday, Thursday or Friday delivery.

Order before Tuesday midnight cut off and choose between Saturday, Sunday, Monday or Tuesday delivery.

Question 3

Subscription offer - Subscribe & Save

Accepted Answer

The subscribe and save promotion is now live! All new subscribers will receive $10 off on their first delivery and all further deliveries until the promotion ends. If your delivery fee is below $10 you will not be charged a delivery fee.

For existing subscribers, the same discount will be applied to your debits for deliveries starting from May 7, 2019 until the promotion ends.

Our Subscribe & Save program also allows subscribers to access multiple benefits including:

Convenient auto-delivery service Choose from weekly, fortnightly or monthly subscription models. Customisation of the menu Edit and change your order to switch things up for your next delivery. No lock-in contracts You can pause or cancel your subscription at any time. Refer a friend and earn credit The MYMC Referral Program rewards you for introducing friends to the Chef. Visit your Profile Page to discover your unique referral code and share it with others to get them $20 off their first order and an additional $20 credited to your account.

Please review the general subscription terms below:

Direct Debit Service

Once you sign up for our direct debit service you will be charged on the same day every week, fortnight or month. The charge day depends on the day you placed your order and will be listed on your profile. Please note, that if your card is declined the charge dates may vary.
You can change your order anytime. However, to ensure the changes are effected for your next del

Question 4

Are your meals Halal?

Accepted Answer

All proteins used by My Muscle Chef are Halal excluding Kangaroo. However, some meals may contain alcohol - please contact us on (02) 8103 4293 and speak to our staff for further details.

Question 5

What to do when our Hotline is down

Accepted Answer

Unfortunately, the My Muscle Chef phone hotline is down and so we are experiencing some slight delays. We also understand that some customers may not be able to call through at all due to intermittent congestion issues.

In this case, we advise customers to try calling at a later time, or to contact us via email at team@mymusclechef.com or via Facebook Messenger. Rest assured, ourfriendly Customer Support team will endeavor to get back to you as soon as they can. We appreciate your patience during this time.

Question 6

My Muscle Chef and 5.4

Accepted Answer

Why am I seeing posts from My Muscle Chef?

Following the unfortunate closure of 5.4 last month, My Muscle Chef has acquired the business and want to help you your meal prep needs. We would love to take this opportunity to invite you to browse our menu of 50 highly nutritious and delicious meals, which are made to order and delivered to your door fresh.
To welcome you to the My Muscle Chef family, we’re excited to offer you a special $50 discount on our brand-new, low-carb starter pack using the WELCOME50 code at the checkout. To find out more, visit out our website: www.mymusclechef.com

Could My Muscle Chef close like 5.4?

You can rest assured we’re here to stay. Since launching in 2013 My Muscle Chef has grown from strength to strength. In 2018, we sold over 3,000,000 meals to people across Australia and we currently deliver to over 4,000 postcodes.
Today, our team consists of 70+ chefs working hard in the kitchen to bring you 50 nutritious meals delivered fresh to your door.

Does My Muscle Chef have the same menu as 5.4?

We don’t offer exactly the same meals, but we’re really confident that our range of 50 meals offers something for everyone.
We have 50 meal options plus a host of meal plans to choose from, which have been created using the finest, locally sourced ingredients.
Our dishes are high in protein, made with grass fed beef, free-range chicken and fresh Australian vegetables.

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