Question 1

How long do the meals last?

Accepted Answer

Fresh meals will last for up to 7-10 days in the fridge from the day of delivery, or up to 12 weeks in the freezer if you freeze the meals upon delivery.

Question 2

Christmas Holiday Delivery Updates 2020

Accepted Answer

|| This holiday season, My Muscle Chef will **NOT **be delivering on the following dates:

Friday 25th December
Monday 28th December
Friday 1st January

|| IMPORTANT: Subscriber changes If your subscription order is scheduled to arrive on any of the above dates, it will be rescheduled for the following day.

If you are happy with this arrangement, no action is required.

OR

If you would like to make changes to receive your order on another day, please do so via My Account.

|| Don’t forget

If your order usually goes to a work address, or you’ll be away on holidays, remember to update your delivery address to where you’ll be!

This can be easily updated via My Account.

|| We're here to help If you require any assistance, our Customer Support team are available via email or phone between:

Mon - Fri, 9am - 6pm Sat - Sun, 9am - 5pm

Please note: our Customer Support office will be closed on the Friday 25th December and Friday 1st January public holidays. Only online support will be available on Saturday 26th December and Monday 28th December.

Question 3

Subscription offer - Subscribe & Save

Accepted Answer

The subscribe and save promotion is now live! All new subscribers will receive $10 off on their first delivery and all further deliveries until the promotion ends. If your delivery fee is below $10 you will not be charged a delivery fee.

For existing subscribers, the same discount will be applied to your debits for deliveries starting from May 7, 2019 until the promotion ends.

Our Subscribe & Save program also allows subscribers to access multiple benefits including:

Convenient auto-delivery service Choose from weekly, fortnightly or monthly subscription models. Customisation of the menu Edit and change your order to switch things up for your next delivery. No lock-in contracts You can pause or cancel your subscription at any time. Refer a friend and earn credit The MYMC Referral Program rewards you for introducing friends to the Chef. Visit your Profile Page to discover your unique referral code and share it with others to get them $20 off their first order and an additional $20 credited to your account.

Please review the general subscription terms below:

Direct Debit Service

Once you sign up for our direct debit service you will be charged on the same day every week, fortnight or month. The charge day depends on the day you placed your order and will be listed on your profile. Please note, that if your card is declined the charge dates may vary.
You can change your order anytime. However, to ensure the changes are effected for your next del

Question 4

When do you deliver?

Accepted Answer

To find the home delivery options for your area, please enter your postcode in our Delivery Finder - https://www.mymusclechef.com/delivery?showMap=true&isForm=true.

For Metro areas;

Order before Saturday midnight cut off and choose between Wednesday, Thursday or Friday delivery.

Order before Tuesday midnight cut off and choose between Saturday, Sunday, Monday or Tuesday delivery.

Question 5

Are your meals Halal?

Accepted Answer

All proteins used by My Muscle Chef are Halal excluding Kangaroo. However, some meals may contain alcohol - please contact us on 1300 364 993 and speak to our staff for further details.

Question 6

How do I warm up my meals if I don’t have a microwave?

Accepted Answer

All your meals are tested and tweaked based on how they taste and hold up when heated in the microwave, so this is our recommended heating method.

As an alternative, you can transfer your meal from the plastic tray into an oven safe dish and heat in the oven, or heat on the stove in a non-stick frying pan.

Please note - our meal containers are microwave safe, but should not be placed in the oven or on the stove.

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