Question 1

How long do the meals last?

Accepted Answer

Fresh meals will last for up to 7-10 days in the fridge from the day of delivery, or up to 12 weeks in the freezer if you freeze the meals upon delivery.

Question 2

When do you deliver?

Accepted Answer

We offer convenient delivery windows for over 4,500 suburbs. To check what's available in your area, enter your suburb on our Delivery Info Page - ${color}#ff0000.

|| 2021 DELIVERY SCHEDULE We offer three order cut off days - Tuesdays, Thursdays and Saturdays. Here's a summary of when we can deliver based on your state.

|| NEXT DAY DELIVERY IN SYDNEY METRO* As of Wednesday 18th August 2021, we're proud to offer next day delivery in Sydney metro suburbs*. Check below for a summary of how it works.

||| ****T&C's apply. Next day delivery is only available for orders placed before 1pm, between Sunday to Thursday for select Sydney metro suburbs only. Customers can check if they are eligible by entering their postcode via our Delivery Info page: https://www.mymusclechef.com/delivery?showMap=true&isForm=true

Question 3

Are your meals Halal?

Accepted Answer

All proteins used by My Muscle Chef are Halal. However please note, some meals may contain alcohol - please contact us via team@mymusclechef.com or call us on 1300 364 993 and speak to our team for further details.

Question 4

How do I warm up my meals if I don’t have a microwave?

Accepted Answer

All your meals are tested and tweaked based on how they taste and hold up when heated in the microwave, so this is our recommended heating method.

As an alternative, you can transfer your meal from the plastic tray into an oven safe dish and heat in the oven, or heat on the stove in a non-stick frying pan.

Please note - our meal containers are microwave safe, but should not be placed in the oven or on the stove.

Question 5

Can I cancel my order?

Accepted Answer

We use fresh ingredients weekly and cook our meals to order every week. Due to this reason to cancel your order you must notify us within 24 hours of placing the order. Unfortunately, any cancellation requests made after this time cannot be honoured as your meals will already be prepared. Therefore, you will be charged the full amount of the order.

Please call us on 1300 364 993 or email team@mymusclechef.com if you have any issues.

Question 6

Can I have my boxes collected?

Accepted Answer

The boxes My Muscle Chef meals are delivered in are recyclable, so we no longer offer a box collection service. Please dispose of the packaging responsibly.

For more information on how to recycle, please visit our Sustainability page below:-

https://www.mymusclechef.com/sustainability

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